Jubilant Bhartia Group Ombudsperson
Jubilant Bhartia Group is committed to the highest standards of Corporate Governance and Ethical
Practices. To achieve this objective, the Group has established various policies and procedures.
Our
Promise of ‘Caring, Sharing, Growing’ and Our Values - Inspire
Confidence, Always Stretch, Nurture Innovation and Excellent Quality are the building blocks of
our
Group’s philosophy and culture.
We believe our culture plays an important role and doing the right things consistently defines
us.
Our ‘Code of Conduct’ represents Our Promise, Our Values and our
commitment. With the expanding global footprint of our business across different geographies, we
are
mindful of the differences in the regulatory and statutory requirements of the geographies we
operate in. Our Code of Conduct is designed to provide a frame of reference against which
to
measure any activity.
We believe that there is only one way of doing business – the ethical
way.
For us, values and ethics are non-negotiable. Towards this, the Group established an
Ombudsperson
office in 2013.
The Office of the Ombudsperson acts as an impartial, confidential and independent resource to
help
stakeholders address or resolve workplace or business-related issues. It is a resource for
neutral,
informal discussion and advice. The Ombudsperson gives an opportunity to voice concerns, resolve
issues efficiently and help do business the right way. As a designated neutral and impartial
office,
the Ombudsperson is an advocate for fair process and transparency.
Broad scope of the Code of Conduct includes:
-
Fair Treatment and Diversity
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Discrimination and Harassment
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Personal Conduct
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Threat to Health and Safety
-
Violations of Business Records and Communication
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Financial Integrity
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Use of Company Assets
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Conflicts of Interest
-
Child, Forced and Compulsory Labour
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Protection of Trade Secrets and Confidential Information
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Anti-Bribery and Corruption
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Money Laundering
-
Work practices with Customers, Suppliers and Consumers
The Ombudsperson operates according to professional standards of practice, local laws and based
on ethical values. The Ombudsperson does not look into matters under litigation or with other
forums or courts. Inter-personal and family -related issues, personal and career related
matter or matters not relating to the organisation are not covered under the program. Also
matters that are frivolous and without adequate basis or evidence may not be acted upon.